Order Policy

Order Policy

This policy was last modified on 24th August 2016.

Shipping & Delivery Policy

For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies. Orders are shipped within 15 Working Days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to courier company/post office norms. Sublime is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 Working Days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only, unless explicitly specified at the time of Order. Sublime is in no way responsible for any damage to the order while in transit to the buyer. Sublime is proud to use EBS Payment Gateway for fast, easy and efficient secure payments. All major credit & debit cards are accepted.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 70228 92634

How is delivery charge calculated for multiple units and some products?

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the website adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three artworks weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee for ordering the three artworks as a single order instead of what he/she would’ve paid if ordered separately.

Cancellation

Sublime believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping.
  • No cancellations are entertained for those products that the Sublime Marketing Team has obtained on special occasions like Diwali, Dusshera, Eid, Valentine’s Day, Sale, etc. These are limited occasion offers and as a result, not applicable for cancellations.
  • In case of receipt of damaged or defective artworks, please report the same to our Customer Service Team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service within 24 hours of receiving the item. The Customer Service Team after looking into your complaint will take an appropriate decision.
    In the event that Sublime allows the cancellation of your order, you will be responsible to pay for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund.
    If you are shipping an item over INR 5,000, you should consider using a reliable shipping service or purchasing insurance. We don’t guarantee that we will receive your returned item, and Sublime will not bear any liability on account of loss in transit.
    To complete your return, we will also require a receipt or proof of purchase.